SALES CONDITIONS
The general terms and conditions of the online store are drawn up in accordance with the Consumer Protection Act (ZVPot) and the Electronic Commerce Act (ZEPT).
The owner and manager of the online store www.looppaws.com is the company Tolero doo.
Goods ordered in the online store www.looppaws.com are shipped in the shortest possible time - from 6 to 14 days, as they are handmade products. You will receive an order confirmation to the e-mail address you provided during registration. In order to deliver the ordered items as quickly as possible, we will always choose the most optimal route. This is usually GLS parcel delivery, which means that you can expect delivery the next day (delivery in Slovenia). If you are not at the specified address when the delivery is made, you can pick up the package at the nearest parcel machine.
Shipping is charged when selecting the item and is the customer's expense, except during special promotions.
In connection with the selected payment method, additional money transfer costs may arise, which are listed below. The cost of money transfer is covered by the buyer himself, directly to the delivery or financial institution.
- Cash on delivery: The goods will be sent to you upon receipt. Upon receipt, you must pay the value of the ordered goods together with any postage and the cost of "payment of goods with redemption" in accordance with the valid price list of the delivery service (GLS), as this is their cost. In this case, you must be present in person at the time of collection, as payment is possible in cash or. with certain delivery services also by payment card. The amount of postage in accordance with the price list above.
- By bank transfer: When choosing this type of payment, you will automatically receive an offer/proforma invoice to the email address you provided when placing your order. You must pay the value of the ordered goods together with any postage. As usual, the bank will charge you for the costs of the bank transaction in accordance with its currently valid tariff. After receiving your payment to our bank account, delivery will follow within the agreed deadline. The amount of postage in accordance with the price list above.
- PayPal account holders can pay for the ordered goods with the funds in their account in accordance with PayPal's operating rules. In doing so, it is necessary to settle the value of the ordered goods together with any shipping costs. The shipping costs are in accordance with the price list above.
- By payment card: Purchases by payment card are made through the bank in accordance with their operating rules. The value of the ordered goods must be paid together with any postage. The amount of postage is in accordance with the price list above.
Personal pickup at the branch
You can also pick up the goods in person at one of our branches in Ljubljana or Medvode (coming soon).
If the ordered goods are ready and all conditions for collection are met (payment), collection is possible on the same day. Otherwise, you will receive a notification for collection by e-mail. Payment is only possible in advance via bank transfer, payment card or PayPal.
Www.looppaws.com is an online store operated by LOOP, hereinafter referred to as the provider.
Access to information
The provider undertakes to act in accordance with the Electronic Commerce Act (ZEPT) and always provide the user with the following information: company and registered office information, a valid e-mail address at which it can be accessed, registration number, tax number, information on permits that do not specifically and exclusively relate to the information society service or must be obtained in accordance with other regulations and from competent authorities, and information on product prices and whether the price includes tax, delivery costs and other possible charges.
In accordance with the Consumer Protection Act (ZVPot), the provider undertakes to always provide the user with access to the following information: the essential characteristics of the goods or service, including the minimum duration of the contract, if the subject of the contract is permanent or recurring performance; the price of the goods or service, including all taxes and other charges; any delivery costs; detailed payment arrangements and the method and deadlines for delivery or performance; the validity period of the offer; a description of the right to withdraw from the contract in accordance with the ZVPot; if the consumer does not have the right to withdraw, he must be explicitly informed of this.
Purchase process
All steps and a detailed description of placing an order are explained in detail in the menu under "ORDER PROCESS".
Immediately after placing your order, you will receive two instant notifications by e-mail.
After placing an order, the buyer receives an email notification, which means that the order has been successfully submitted for processing. These email notifications do not confirm that the product is in stock or that shipping has begun. The provider will treat accepted orders as irrevocable. In the event of an error or for other reasons, the buyer may cancel the order without additional costs. The order can be canceled within 6 hours by sending a message to the email address tolero.info@gmail.com By placing the order, the buyer confirms that he has been informed of the general terms and conditions and that he has been expressly warned of them.
The provider reviews the order, checks the product's delivery date, and reserves the right to contact the user by phone or e-mail in the event of any deviation in stock, price, availability, etc. The provider will offer the buyer a purchase under changed conditions or a solution that will be mutually beneficial, and will also allow the buyer to withdraw from the purchase. In the event of an already paid purchase price, it will be returned.
Order sent
The provider packages and ships the goods within the promised deadline and notifies the buyer of this by email.
Conclusion and archiving of contracts (orders)
The contract can be concluded in the Slovenian language. The purchase contract (order) is stored in electronic form on the provider's server and is also accessible to the buyer at any time in his user profile.
Payment methods
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Cash on delivery: The goods will be sent to you upon receipt. Upon receipt, you must pay the value of the ordered goods together with any postage and the cost of "payment of goods with redemption" in accordance with the valid price list of the delivery service (GLS), as this is their cost. In this case, you must be present in person at the time of collection, as payment is possible in cash or. with certain delivery services also by payment card.
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By bank transfer: When choosing this type of payment, you will automatically receive an offer/proforma invoice to the email address you provided when placing your order. You must pay the value of the ordered goods together with any postage. As usual, the bank will charge you for the bank transaction costs in accordance with its currently valid tariff. After receiving your payment to our bank account, delivery will follow within the agreed deadline.
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PayPal account holders can pay for the ordered goods with the funds in their account in accordance with PayPal's operating rules. In doing so, the value of the ordered goods must be settled together with any shipping costs.
Prices
The prices published in the LOOP online store and the offers issued are valid on the day of the order, i.e. the day of purchase, i.e. the day of completion and submission of the order through the online store. The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. All prices are valid for items in stock in the store.
Despite our efforts to provide the most up-to-date and accurate information published on our website, it may happen that the price information is incorrect. In this case, or in the event that the price of the item or the data changes during order processing, or in the event of an error in the online store, the price on the item in the LOOP store applies. The buyer will be immediately informed of any deviation, and in addition to the possibility of purchasing under the changed conditions, the provider will provide the buyer with a mutually satisfactory solution or cancellation/withdrawal from the order.
Prices are retail, include statutory VAT and are indicated in €.
We consider complaints within a maximum of 15 days after the purchase.
Withdrawal from the contract, return of goods and purchase price
If you are not satisfied with your purchase or simply want to withdraw from the order or contract, you can withdraw in writing within 14 days without stating the reason for withdrawal. The withdrawal period begins the day after receipt of the goods.
To do this, send us the completed form "Form for exchange / return of goods" attached below within 14 days, which indicates your will to withdraw from the contract. The products must be returned no later than 14 days after written notification, they must not be used, opened or damaged, and the buyer bears the costs of returning the goods. The buyer can return the products to our address in person or by mail. We do not accept cash on delivery shipments.
We do not accept returns for products made to your specifications due to non-standard measurements and color combinations.
Form: Withdrawal from contract
Products must be unused, undamaged and packed in the original undamaged packaging with all manuals, accompanying documents and hang tags. Please also enclose a copy of the "Exchange/Return Form" and a copy of the original invoice.
In accordance with Article 43d of the ZVPot, we will refund the purchase price and delivery costs to you immediately after receipt of the goods. We will refund the purchase price and delivery costs to you using the same payment method as you used for payment, unless you explicitly request the use of another payment method and you do not incur any costs as a result. According to Article 43d of the ZVPot, the buyer does not have the right to withdraw from the contract referred to in the first paragraph of this article in contracts for goods that are manufactured or delivered according to the consumer's precise instructions and adapted to his personal needs.
In the event of a return of goods purchased by redeeming a voucher upon registration, the customer's refund amount will be reduced by this value, and at the same time the customer will be reinstated with the right to redeem the voucher.
Form: For returning goods
Returning goods on our website is in accordance with the Consumer Protection Act.
IF YOU ORDER A PRODUCT ACCORDING TO YOUR CUSTOMIZATION (IN YOUR DIMENSIONS AND COLORS), YOU CANNOT RETURN THE PRODUCT. WE CANNOT REFUND YOUR PURCHASE.
Return of damaged shipments
In the event that the package is physically damaged, missing contents, or shows signs of being opened, the buyer must initiate a complaint procedure with the delivery service. Together, we will ensure that the complaint is resolved as soon as possible.
Warranty
The items have a warranty if stated so on the enclosed warranty card. The warranty card applies to products purchased on the basis of the enclosed invoice and is also enforced by presenting the invoice and a confirmed warranty card. The date of sale is the date of the invoice. The product warranty as well as its period is stated on the warranty statement and is adapted to the product, and is valid subject to the instructions on the warranty card. For products with a longer warranty period, this is specially marked.
The warranty is enforced at the authorized service center, which is listed on the warranty card. All factory defects and deficiencies that occur during the warranty period will be repaired free of charge.
The warranty expires if:
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Defects caused by improper use, negligent handling, mechanical damage and defects in the event of force majeure
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If the product has been tampered with by an unauthorized person or if it is determined that someone has tampered with the product without our written permission
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When making changes to an item
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In the case of unprofessional addition of structural assemblies, arbitrary wiring of elements such as switches, potentiometers, plugs, etc.
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When using other elements that do not originally belong to the item
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In case of incorrect operation or damage due to negligent handling
- When your pet physically injures or chews you
If you would like additional information regarding authorized service and warranty, please contact tolero.info@gmail.com or 051487939.
We will be happy to help you.
Privacy
The provider undertakes to permanently protect all personal data. These will be used exclusively for sending informational materials, offers, invoices and other things necessary for communication. The user's data will not be passed on to unauthorized persons under any circumstances. The user is also responsible for protecting personal data, namely by ensuring the security of their username and password.
Disclaimer
The provider makes every effort to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, their availability and price may change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the buyer of the changes and allow him to cancel the order or replace the ordered item.
The provider is not responsible for the content of opinions on articles written by visitors. The provider reviews opinions before publishing and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.
Complaints and information
In the event of a complaint or the need for additional information, we are at your disposal using the information provided.
Complaints and disputes
In case of problems, the customer can contact the LOOP provider by phone at 051487939 or by email at tolero.info@gmail.com . The complaint is submitted via email or in writing to the company's headquarters.
Out-of-court settlement of consumer disputes
In accordance with legal norms, LOOP does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC. LOOP publishes an electronic link to the online dispute resolution platform for consumer disputes (ODR). The platform is available to consumers here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Indication of technological means that enable the identification and correction of errors before placing an order:
Find the desired product via category navigation or using the search engine. On the product page, select additional options such as color, size ... and enter the desired quantity of products for the order. Add the product to the cart by clicking the 'Add to cart' button. You can add more products to the cart in a similar way.
You can change the quantity of ordered products in the cart. To apply the change, click the 'Refresh Cart' button. If you do not want to order a product, delete it by clicking the 'Remove Product' icon.
If you want to continue shopping (choose another product), click the "Continue shopping" button or select a category from the navigation and continue shopping. The contents of your cart will be preserved.
To complete your purchase, click on the "Place Order" button.
You can place an order by registering or logging into the online store or by selecting the option 'Place an order as a guest'. In the next step, select the payment address information. By clicking the 'Continue' button, move to the next step and select the delivery address information. Then select the delivery method and payment method. In the last step, review your order and submit it by clicking the 'Submit order' button. You will receive a notification via email that the order has been completed.
By registering for free in the online store, you can review past orders, add multiple billing or delivery addresses, use a wish list, and review your product reviews and ratings. If you do not complete your purchase, the contents of your cart will be retained until the next time you use the store.
E-newsletter
The user agrees that by subscribing to the e-newsletter, we will occasionally inform them about new features on the site, new offers and promotional campaigns. The provider undertakes not to misuse the user's e-mail address in any way or pass it on to a third party. The user can unsubscribe from receiving the newsletter at any time.
