Privacy Policy

PRIVACY POLICY

Last updated: May 24, 2024

This Privacy Policy describes how LOOP (“Website”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit or use our services or make a purchase on the diog.eu website (“Website”) or otherwise interact with us in connection with the website (collectively, the “Services”). In this Privacy Policy, the terms “you” and “your” mean you as a user of the Services, whether you are a customer, a visitor to the Website or another person whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL DATA

To provide the Services, we collect and have collected personal information about you in the past 12 months from various sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may also use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, the rights of our users, or others.

WHAT PERSONAL DATA DO WE COLLECT?

The types of personal information we collect about you depend on your interaction with our website and use of our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

DATA WE COLLECT DIRECTLY FROM YOU

The information you provide to us directly through our services may include:

  • contact information, including your name, address, telephone number and email;
  • Order information, including your name, billing address, shipping address, payment receipt, email address, and phone number;
  • account information, including your username, password, security questions, and other information used for account security purposes;
  • Customer support information, including information you choose to include in your communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

DATA WE COLLECT ABOUT YOUR USE

We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). We may use cookies, web beacons, and similar technologies (“ Cookies ”) to do this. Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information about your interaction with the Services.

DATA WE OBTAIN FROM THIRD PARTIES

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, for example:

  • companies that support our website and services, such as Shopify;
  • our payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment, to fulfill your orders and provide you with the products or services you have requested, to perform our contract with you.
  • When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using web tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

We will treat any information we obtain from third parties in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.

HOW WE USE YOUR PERSONAL DATA

  • Providing products and services. We use your personal information to provide services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for delivery, facilitating returns and exchanges, and other functions and features associated with your account.
  • Marketing and advertising. We may use your personal data for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, text message or regular mail, and to display advertisements for products or services. This may include using your personal data to better personalize services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding potential fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We recommend that you do not share your username, password or other access details with anyone else. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers in accordance with Art. 6 (1) (f) GDPR.
  • Communicating with you and improving our services. We use your personal data to provide customer support and improve our services. This is in our legitimate interests to respond to you, provide you with an efficient service and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

COOKIES

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with the operation of our Shopify store, please see https://www.shopify.com/legal/cookies . We use cookies to operate and improve our website and our services (including remembering your actions and preferences), to perform analytics, and to better understand how users interact with the services (in our legitimate interest in operating, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better personalize services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionality, to function improperly or become unavailable. In addition, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to withdraw consent for certain uses or disclosures of your information. If you notify us of your preferences via the GPC signal, we will treat such signal as a valid request to withdraw consent for sharing/targeted advertising for the associated browser or device, and if we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about the GPC signal, you can visit https://globalprivacycontrol.org/ . We do not recognize any other "Do Not Track" signals that your web browser or device may send, other than the GPC signal.

HOW WE DISCLOSE PERSONAL DATA

In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling contracts, legal purposes and other reasons in accordance with this Privacy Policy. Such circumstances may take place:

  • with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping);
  • with business and marketing partners, to provide services and advertise. Our business and marketing partners will use your information in accordance with their privacy notices;
  • with your consent when you order, request or otherwise consent to us disclosing certain information to third parties, for example to ship products or through the use of social media tools or login integrations;
  • with our affiliates or otherwise within our group of companies in our legitimate interest in running our business;
  • in connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, the rights of our users, or others.

In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes set out above. "How we collect and use your personal data" and "How we disclose personal data" :

Category Recipient categories
  • Identifiers, such as basic contact information and some order and invoice information.
  • Categories of personal information listed in the California Customer Records Act, such as basic contact information and certain order and billing information.
  • Commercial data, such as order data, shopping data, and customer support data.
  • Internet activity or other similar network activity, such as usage data.
  • Geolocation data, such as locations determined by IP address or other technical measures.
  • Vendors and third parties who perform services on our behalf (for example, internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
  • Business and marketing partners
  • Branches

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring your characteristics.

With your consent, we share personal information for advertising and marketing purposes as follows.

In the past 12 months, we have “sold” and “shared” (as those terms are defined in applicable law) personal information for advertising and marketing purposes as follows.

Category of personal data Recipient categories
Identifiers such as name, email address, and phone number Business and marketing partners
Commercial data, such as records of purchased products or services. Business and marketing partners
Usage data Business and marketing partners

THIRD PARTY WEBSITES AND LINKS

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information you find on such websites. Information that you provide in public or semi-public places, including information that you share on third-party social media platforms, may be seen by other users of the Services and/or users of such third-party platforms without restriction as to their use by us or the third party. Our inclusion of such links does not, in itself, imply that we endorse the content on such platforms or their owners or operators, except as disclosed in the Services.

INFORMATION ABOUT CHILDREN

The Services are not directed at children and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below and request that it be deleted.

As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as those terms are defined in applicable law) personal information of individuals under the age of 16.

SECURITY AND STORAGE OF YOUR DATA

You should be aware that no security measures are perfect or impenetrable and that we cannot guarantee “complete security”. In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may refuse your request as permitted by law.

  • Right to access/notice : You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
  • Right to erasure : You may have the right to request that we erase the personal data we hold about you.
  • Right to rectification : You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to portability : In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.
  • Right to withdraw consent to sell or share or targeted advertising : You may have the right to instruct us not to “sell” or “share” your personal information, or to withdraw consent to the processing of your personal information for purposes that constitute “targeted advertising” as defined by applicable privacy laws. Please note that if you visit our website with your consent withdrawn for the GPC signal, we will automatically treat this as a request to withdraw consent to “sell” or “share” data for the device and browser you use to visit the website, depending on where you are located.
  • Restriction of processing : You may have the right to request that we stop or restrict the processing of your personal data.
  • Withdrawal of consent : If we rely on consent to process your personal data, you may have the right to withdraw that consent.
  • Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  • Manage your communication preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as about your account or orders you have placed.

You can exercise any of these rights if stated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can meaningfully respond to your request. Subject to applicable law, you may designate an authorized representative to make requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require that representative to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

COMPLAINTS

If you have a complaint about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you have the right to appeal our decision, depending on where you live, by contacting us using the contact details below or by lodging a complaint with your local data protection authority. A list of competent data protection supervisory authorities for the EEA can be found here .

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal information is also processed by our employees and third party service providers and partners in those countries.

If we transfer your personal data from Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK competent authority, unless the transfer is to a country that has been found to provide an adequate level of protection.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or send an email to tolero.info@gmail.com or contact us at +38651487939

In accordance with applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.

LOOP is a brand of handmade collars, leashes and more . The special features are the designs and patterns , which are always increasing. Everything is made by hand and if you dare and allow it, also unique.

The beginnings of creation under the name LOOP date back to 2018. At the beginning of 2018, during a vacation by the sea, I wanted to treat my Lucky to something special - a beautiful collar that would be as unique as he is. Despite a long search, I couldn't find anything that would really excite me. At that moment, a thought arose in me: why not create something myself, because it probably isn't that difficult? Well... honestly today, looking back, I know it was.

And so my story began.

After returning home, I thought for a long time about what the perfect combination would be to make collars that would not only be functional, but also beautiful, durable, and pleasant to the touch.

I started researching different materials and came across paracord and biothane - two amazing materials that immediately captivated me. Paracord with its strength and durability, which can withstand a variety of situations, and biothane, which is pleasant to the touch, water-resistant and simply beautiful. I spent hours and hours at the computer trying to understand all the ways to knit paracord.

To be completely honest, I almost gave up at that time , because after countless attempts I got huge pains in my muscles that I had never even known until that moment. In addition to them, I also had open blisters on my fingers. On the screen, everyone was making knots with such ease, but I was confused because nothing was as it should be. But I made my first collar. It wasn't exactly perfect, but I knew that this was what I liked. Soon I made a second, a third,... Until he had a whole collection. Because each next one was better and more beautiful. And the last one was as it should be.

A new milestone came. I got my first real order for a collar, and then more and more. With all these orders, I realized that making it took too much time for me to make it my paid hobby . Since I had a full-time job, the idea that I could make collars for others myself was shattered, because I didn't have time for everything . Despite everything, I still had two small children walking around with me.

But I didn't dare leave my good job and invest everything in LOOP. I slowly put the cords in the closet and they stayed there for quite a while... and then Corona came.

The world stopped. And I found myself with precious time... and I channeled it into education and making collars.

I followed my dreams and today I know I did the right thing.

LOOP has developed into a brand that I am proud of. With my products, I would also like to convey to others that it is essential to have dreams, believe in them, and make them come true .

Every collar I make today carries within it a piece of that original inspiration and love I feel for my dog ​​and for everything that is important to me .

By handcrafting each collar, I want to create something unique - something that is not just a collar, but a reflection of the special bond between a dog and its owner .

Today, when I look at my online store, I realize that every collar I make tells a story - a story of love, dedication, and care.

My story began that day at sea, and ever since then I have been happy to share it with anyone who wants to offer their four-legged friend something truly special.

Darja Habjan